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Overview

To authenticate with UKG Pro (Workforce Management) using the Resource Owner Password Credentials (ROPC) flow, you will need:
  1. Client ID — The Client ID configured for an interactive authentication flow in UKG Pro Workforce Management.
  2. Client Secret — The Client Secret associated with that Client ID.
  3. Tenant URL — The base URL for your UKG WFM API instance (e.g. wfm.us1.ukg.com).
  4. Tenant Name — The unique identifier for your UKG WFM instance, also used as the realm.
  5. Username — The username of the UKG Pro Workforce Management user to authenticate as.
  6. Password — That user’s password.
This guide walks you through obtaining each of these values.

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Prerequisites

  • A UKG Pro Workforce Management tenant configured for UKG Authentication. Only tenants configured for UKG Authentication expose the Client Management page — if your tenant uses a different authentication type, this page is not available.

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Instructions

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Step 1: Finding your Client ID and Client Secret

  1. In UKG Pro Workforce Management, go to Administration → Application Setup → Common Setup → Client Management.
  2. Create (or select) a client and set its application flow to ROPC. This is the default flow for existing clients.
  3. Copy the Client ID and Client Secret.
The Client Secret cannot be recovered once you leave this page. Copy it and store it securely before continuing.
Use ROPC when actions need to run on behalf of a specific user, such as submitting time records or approving leave requests. If you don’t need to impersonate a user, use the UKG Pro (Workforce Management Client Credentials) integration instead — it’s built for system-to-system calls.

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Step 2: Finding your Tenant URL and Tenant Name

When your tenant is provisioned, a password-protected Excel worksheet is attached to your company’s Salesforce account. This worksheet contains both your Tenant URL and Tenant Name.

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Step 3: Getting the WFM user credentials

Identify the UKG Pro Workforce Management user (e.g. an employee or manager) you want to authenticate as, and collect their Username and Password. Any API calls made through this connection will be performed with that user’s permissions.

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Step 4: Enter credentials in the Connect UI

Once you have your Client ID, Client Secret, Tenant URL, Tenant Name, Username, and Password:
  1. Open the form where you need to authenticate with UKG Pro (Workforce Management).
  2. Enter your Tenant URL and Tenant Name in their respective fields.
  3. Enter your Client ID and Client Secret.
  4. Enter the Username and Password of the WFM user.
  5. Submit the form, and you should be successfully authenticated.
You are now connected to UKG Pro (Workforce Management) via the ROPC flow.